Refund Policy — Walyn
At Walyn, we are committed to delivering high-quality, handcrafted leather goods. If you are not satisfied with your purchase, you may make use of our return and refund policy as outlined below.
1. Right of Withdrawal (Return Period)
For non-custom products, Walyn applies the statutory 14-day right of withdrawal.
You have 14 days from the date of receipt to submit your return request via info@walynleather.com.
2. Condition of the Product
Returns will only be accepted if the product is:
- completely unused,
- undamaged,
- in its original condition.
Products showing signs of use, damage, odour, wear, or any form of alteration cannot be refunded.
3. Exclusion of Custom Orders
All custom-made and personalised items (such as products with initials, adjusted dimensions, special colours upon request, or any form of personalisation) are excluded from returns and refunds.
4. Return Shipping Costs
Return shipping costs are entirely the customer’s responsibility.
Walyn does not reimburse return shipping fees.
5. Refund Period
After a correct and timely return request and receipt of the unused product, Walyn will process the refund within the statutory period of 14 days.
Refunds are issued using the same payment method used for the original purchase.
6. Inspection
Walyn does not conduct an extensive inspection, but performs a basic check to ensure the product is unused and in its original condition.
If use or damage is detected, the return will be refused.
7. Contact for Return Requests
All return or refund requests must be submitted via:
8. Exchanges
Exchanges are possible only for non-personalised items and for products from our Express Series.
If you wish to exchange a product, please contact us first at info@walynleather.com before returning the item.
Personalised or custom-made products cannot be exchanged.